employment history

jg wentworth - client services representative for debt resolution
november 2023 - present

  • Effectively communicate with clients primarily through phone calls, addressing inquiries, providing information about JG Wentworth's services, and resolving client complaints and issues promptly.

  • Demonstrate a deep understanding of JG Wentworth's debt resolution program, efficiently assisting clients in completing transactions while adhering to established procedures.

  • Collaborate with the Payments Team to set up tailored payment schedules, ensuring alignment with customer preferences and payment ability.

  • Work closely with the Negotiations Team to coordinate settlement offers from creditors within customer payment plans and dedicated savings account balance.

  • Efficiently managed client accounts using Salesforce CRM, documenting detailed information to streamline communication processes.

  • Demonstrated expertise in client retention by effectively addressing concerns during cancellation inquiries, resulting in a high client retention rate.

  • Successfully managed a high volume of outbound calls, averaging around 100 calls daily, and occasionally reaching up to 160 calls, while maintaining effectiveness in handling inbound calls.

whole foods market - cashier
january 2020 - march 2020

  • Provided exceptional customer service to diverse clientele, ensuring customer satisfaction and addressing concerns in a friendly and efficient manner.

  • Maintained accurate and efficient cash handling, including counting cash and reconciling discrepancies, to ensure accurate transactions.

  • Worked collaboratively with other cashiers and team members to ensure smooth operation of the cash register and the overall store.

  • Utilized sales techniques to promote products and services and identified customer needs and preferences to provide the best possible shopping experience.

apple - product zone specialist
july 2022 - november 2023

  • Surpassed team sales goals by proactively engaging with customers, building relationships, and meeting their specific needs and preferences, resulting in increased customer experiences, loyalty, and team recognition.

    • Exceeded AppleCare+ goals by proactively educating customers on the benefits of AppleCare+, resulting in a high percentage of customers opting for AppleCare+ and improved customer satisfaction ratings.

    • Conducted informative and engaging product demonstrations to customers, highlighting the unique features and benefits of Apple products and services, resulting in increased customer interest, knowledge, and sales.

  • Fostered strong and lasting customer relationships by actively listening to their needs, addressing concerns, and tailoring product recommendations to individual preferences.

  • Played a key role in successful product launches by ensuring thorough product knowledge and effective communication of new features and benefits to customers.

  • Demonstrated leadership skills by assisting team members in achieving their sales goals, contributing to a collaborative and high-performing work environment.

  • Actively participated in team training sessions, sharing expertise and contributing to the continuous development of product knowledge among colleagues.

guitar center - professional audio sales associate
march 2019 - november 2019

  • Advised customers on which merchandise best suited their needs and preferences, resulting in more accurate product solutions and increased customer satisfaction.

  • Participated in regular merchandise training sessions, staying up-to-date with industry trends and product knowledge on cutting-edge audio products and technologies.

  • Designed and maintained visually appealing merchandise displays, attracting and engaging customers while increasing sales.

  • Maintained a clean and organized workplace, reducing in-store shrink and improving overall efficiency.

  • Exceeded monthly sales goals by utilizing effective sales techniques and delivering exceptional customer service, resulting in increased revenue and profitability for the store and region.

non-profit experience

national conference production head - sfc usa catholic adult ministry
2022 - present

  • Oversee the production of multiple conferences, including leading a team, delegating tasks, and ensuring that all aspects of the conference were well-organized and executed efficiently.

  • Manage the production of several conferences from start to finish, including creating timelines, setting deadlines, and ensuring that all tasks were completed on schedule.

  • Utilize industry-standard software and hardware such as Waves SoundGrid to mix and process live vocal and instrument signals, and OBS and VDO.Ninja to produce, stream, and record the conference.

  • Record live performances and edited the audio using Ableton Live and Logic Pro X, producing high-quality audio recordings for distribution and archiving purposes.

  • Ensured that all audio and video equipment and all corresponding cables were properly set-up and functioning before each performance and event.

regional music ministry head - sfc usa catholic adult ministry
2018 - present

  • Spearheaded the music ministry for the adult ministry of SFC USA across the entire Northeast region, overseeing and unifying diverse teams of musicians.

  • Orchestrated rehearsals and performances, ensuring musical excellence and alignment with the themes of regional events and liturgical services.

  • Showcased adaptability by curating and delivering musical selections that resonate with various liturgical themes and occasions, contributing to the atmosphere of Mass and other celebrations throughout the Northeast region.

  • Initiated and conducted regional music workshops and training sessions, equipping music ministers with the skills and knowledge to contribute to the SFC USA worship culture at local and regional events within the Northeast.

local area music ministry head - cfc-youth usa catholic youth ministry
2013 - 2018

  • Cultivate an engaging and meaningful environment for worship as the music ministry head at dozens of regional and national events, creating a powerful and uplifting worship experience for attendees.

  • Demonstrated versatility in adapting musical selections to various liturgical themes and occasions, enhancing the overall worship experience and resonating with diverse audiences.

  • Developed and implemented outreach programs that utilized music as a tool to connect with and inspire youth and young adults in the community.

  • Organized music workshops and retreats to nurture the spiritual growth of participants beyond formal worship settings, contributing to the overall mission of CFC-Youth USA.

regional leader - sfc usa catholic adult ministry
2018 - present

  • Spearheaded efforts to establish a judgment-free and open culture, creating a safe space for individuals across the region to share their unique experiences and perspectives.

  • Orchestrated and led regional meetings, ensuring effective communication and coordination among various chapters and ministries throughout the Northeast.

  • Played a key role in training and mentoring aspiring leaders from across the Northeast region, contributing to the development of a strong leadership pipeline for the entire ministry.

  • Established a mentorship program contributing to the overall skill development, spiritual growth, and confidence of members and aspiring leaders.

local area head - cfc-youth usa catholic youth ministry
2015 - 2018

  • Fostered a welcoming and inclusive community environment through active engagement and empathetic leadership, championing a judgment-free and open ministry culture.

  • Facilitated constructive discussions that led to the successful execution of service roles and organizational initiatives.

  • Train and mentor members to develop leadership skills and carry out the mission of CFC-Youth USA.

  • Facilitated weekly meetings with various ministries to effectively fulfill service roles and promote synergy within the organization.